Refund Policy

1. Overview

We strive to provide excellent service and products. This Refund Policy outlines the terms under which refunds may be issued.

2. Eligibility for Refund

• Refund requests must be made within 7 days of the purchase or service delivery.
• Products or services must be unused, undamaged, and in original condition (if applicable).
• Refunds will be processed only if the purchase meets the conditions stated here.

3. Non-Refundable Items

• Products that are personalized or customized.
• Services already delivered or consumed.
• Any fees or charges that are explicitly marked as non-refundable at the time of purchase.

4. Refund Process

• Submit a refund request to support@royaltrade.com with order details.
• Our team will review your request within 3 business days.
• If approved, the refund will be issued using the original payment method within 7–10 business days.

5. Partial Refunds

Partial refunds may be granted at our discretion, depending on the nature of the product or service and the circumstances of the request.

6. Exchanges

We do not provide direct exchanges. Customers seeking replacements must initiate a new purchase after refund approval.

7. Contact

For any questions regarding refunds, please contact our support team at support@royaltrade.com.